CANCELLATION AND REFUND POLICY

1. General Principles

Since services are scheduled for a specific date and time, cancellation and refund conditions are subject to the following terms and conditions.

2. The 12-Hour Rule

For cancellations made in writing at least 12 hours prior to the event, a full refund will be given.

No refunds will be given for cancellations made less than 12 hours in advance.

No refunds will be given if participation is not possible.

3. Cancellation by the Company

In case of cancellation due to weather conditions, official decisions or security reasons:

• An alternative date will be provided.
  or

• The fee will be refunded.

No additional compensation liability arises.

4. Cancellation due to health reasons.

The refund request will be evaluated by the COMPANY upon submission of an official report.

5. Return Process

Refunds will be processed according to the payment method used. The COMPANY is not responsible for bank delays.

6. Date Change

If requested more than 12 hours in advance, the date may be changed subject to availability.

7. Peak Season Clause

During peak season, public holidays and special occasions, the COMPANY reserves the right to extend the cancellation period to 24 hours. This will be communicated separately at the time of booking.

8. Entry into force

Participants making online payments are deemed to have accepted this policy.